Shipping policy

Order Processing Time

All orders are processed within 1–3 business days (excluding weekends and holidays).
Once your order is shipped, you will receive a confirmation email with tracking information.

Shipping Rates & Delivery Estimates

Shipping charges are calculated at checkout based on your location and selected shipping method.

Estimated delivery times:

Standard Shipping (U.S.): 3–7 business days
Expedited Shipping: 2–3 business days

Please note that delivery times are estimates and may vary due to carrier delays.

Shipping Locations

We currently ship to:

All 50 U.S. states

(You can add international shipping later if you decide to expand.)

Order Tracking

Once your order has shipped, you will receive a tracking number via email.
Please allow up to 24 hours for tracking information to update.

Lost, Stolen, or Delayed Packages

We are not responsible for packages lost or stolen after delivery is confirmed by the carrier.
If your package is delayed, please contact the shipping carrier directly using your tracking number.

If you need help, feel free to contact us and we’ll do our best to assist.

Incorrect Shipping Information

Please ensure your shipping address is correct at checkout.
We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.

Damaged Items

If your order arrives damaged, please contact us within 5 days of delivery with photos of the item and packaging so we can resolve the issue.

Contact Us

If you have any questions about your order or shipping, please contact us at:
gvpetdoors@outlook.com

Let customers speak for us

from 43 reviews

The large pet tags work well within 1 to 2 feet of the door.

Kathleen Baxter

09/07/2026

Our second door, both 1812's. First one lasted about 20 years.

Stephen Donohue

09/03/2026

Got quick service. Got the part a day later and was able to fix it. I realized I should of ordered two cords, one to keep on hand. I have a 75lb Goldendoodle that likes to get through the door before it is finished raising. I think that led to the breaking of the cord

Debbie Romuld

09/01/2026

We bought our first Solo Pet Door in 2005, it is by far the best electronic/automatic pet door on the market. The new company name is GV Pet Doors LLC and we bought a new replacement. Called to order a new door and the process was quick easy and the person was very helpful. If you are in the market for a pet door, please consider GV Pet Doors LLC. Here is to another decade and beyond.

David Reno

08/30/2026

great customer service, accidentally sent wrong part but quickly sent the correct part

shaun REYNOLDS

08/27/2026

Thankful we are still able to buy parts for our doggy door. We've had one for over 20 yrs. Minimal repairs.

Paige Martin

08/25/2026

I bought a house with the pet doors in it. At times I have needed some additional products and they are an amazing company to work with. Oh and the pet doors are the best. Everyone with a pet needs one of these. Then you don't have to rush home to let your animals out.

Tammy J Nakamura

08/22/2026

Great fast service.

Anonymous

08/13/2026

Electronic Control Box- Compatible Replacement for Solo Pet Doors

Great product, I have two one year old dogs (German Shephard) and they play so much that we loose the magnets often. Thank you for having them.

Robert G.

08/09/2026

This is our second door from this company. They work perfectly and my dogs and cats can use it easily. I can also lock it whenever I need to prevent it from opening. I would not buy any other dog door.

Leigha Schafer

08/08/2026

Items arrived quickly and just as described.

08/04/2026

Even with production issues, they set a realistic timeline and beat it! Always keeping me informed along the way. Service is excellent, product is well designed and shipping was quick.

Jim Fosters

07/31/2026

This company is fabulous! My husband called after ordering and they expedited shipping so we could get the badly needed motor and new magnet! The customer service was excellent!!!!

Laura Gibson

07/28/2026