Shipping policy

Order Processing Time

All orders are processed within 1–3 business days (excluding weekends and holidays).
Once your order is shipped, you will receive a confirmation email with tracking information.

Shipping Rates & Delivery Estimates

Shipping charges are calculated at checkout based on your location and selected shipping method.

Estimated delivery times:

  • Standard Shipping (U.S.): 3–7 business days

  • Expedited Shipping: 2–3 business days

Please note that delivery times are estimates and may vary due to carrier delays.

Shipping Locations

We currently ship to:

  • All 50 U.S. states

(You can add international shipping later if you decide to expand.)

Order Tracking

Once your order has shipped, you will receive a tracking number via email.
Please allow up to 24 hours for tracking information to update.

Lost, Stolen, or Delayed Packages

We are not responsible for packages lost or stolen after delivery is confirmed by the carrier.
If your package is delayed, please contact the shipping carrier directly using your tracking number.

If you need help, feel free to contact us and we’ll do our best to assist.

Incorrect Shipping Information

Please ensure your shipping address is correct at checkout.
We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.

Damaged Items

If your order arrives damaged, please contact us within 5 days of delivery with photos of the item and packaging so we can resolve the issue.

Contact Us

If you have any questions about your order or shipping, please contact us at:
gvpetdoors@outlook.com